The same seven services are on offer whether the system is a cloud landing zone, a reporting platform, or a public-facing journey. Scope, security handling, and handover are written down before build starts.
01
Secure cloud and infrastructure
We architect and migrate environments that government workloads can actually live in. That means a stated data residency, a network with explicit trust boundaries, and a landing zone that matches the agency’s own cloud standard.
Target architecture for sensitive and protected workloads
Migration planning off ageing hosting, including cutover and rollback
Identity, network, and logging designed together
AWS and Microsoft Azure, chosen against the agency standard
Security work here is a program of improvement, not a sticker. We use the Australian Signals Directorate Essential Eight as the maturity model, and we design controls so an agency can show evidence later, including when it prepares for an IRAP assessment.
Gap review and an uplift plan against the Essential Eight
Control design aligned to the Information Security Manual
Detection and response routines with the agency’s own operators
Patch and vulnerability cadence operations can keep
Agencies are asked for numbers that survive a hearing. We build the platform underneath that reporting: a governed store, definitions the agency can defend, and dashboards for operational and ministerial questions.
Reporting for operational teams and for parliament-facing briefs
A governed store instead of a trail of one-off extracts
Shared definitions for the measures that matter
Handling shaped by Australian Government data policy
Old systems stay because people still depend on them. The work is to decide what to retire, what to wrap, and what to rebuild, then move in a sequence operations can survive. Where GovERP or ServiceNow is already the agency standard, the new work meets it rather than routing around it.
A retirement and rebuild sequence, not a big-bang swap
API-first interfaces between what remains
Fit with GovERP and ServiceNow where those are in place
Public services are designed to the Digital Service Standard and built to WCAG 2.1 AA. Where a journey connects with myGov, that integration is scoped on purpose. The channel mix follows how people already contact the agency.
Service design against the Digital Service Standard
Accessibility treated as a build requirement, to WCAG 2.1 AA
myGov-connected patterns where that is in scope
Content and tasks tested with the people who use them
After the build, someone has to watch the system. We run network and platform operations, patching, and ITIL-style request, incident, and change. Hours, severity, and any clearance requirement are agreed in the engagement, not assumed.
Network and platform operations for the agreed hours
Patch management with a visible cadence
Request, incident, and change handled in an ITIL style
Clearance needs settled before people are assigned
Automation earns its place when a process is stable and the agency has the right to use the data. We use integration, robotic process automation, and models for that kind of work, and we leave a way to switch it off. A person stays accountable for decisions that affect someone.
A short list of processes worth automating, and those that should stay manual
RPA and integration for stable, rules-based work
Analytics where the agency has the data rights
Handover that includes how to pause or remove the automation
